Privacy Policy

1. Data We Collect

When you use our contact form or communicate with us, we may collect the following personal data:

• Full name
• Email address
• Phone number (optional)
• Message content, including details about your watch

We also collect non-personal technical data through cookies and analytics tools — such as pages visited, browser type, and approximate location — to understand how the website is used and to improve it.

Legal basis: We process personal data on the basis of your consent (where given via form submission), legitimate interest (service delivery and communication), and contract performance (arranging and delivering watch repair services).

Retention: Service-related records are kept for up to 5 years to maintain a history of work carried out on your watch. Contact enquiries not resulting in a service booking are deleted within 12 months.

2. How We Use Your Data

• To respond to service enquiries and discuss your watch's needs
• To arrange drop-off, updates, and collection during a service
• To produce and retain condition notes and service records
• To send follow-up communications related to your service
• To improve the website based on anonymous usage data

We do not use your personal data for unsolicited marketing. We do not sell your data to third parties.

3. Data Sharing

Your personal data is not shared with third parties except in the following limited circumstances:

• Service providers: Website hosting and email services that process data on our behalf under confidentiality obligations
• Analytics: Google Analytics may receive anonymised usage data. You can opt out via browser settings or cookie preferences
• Legal obligation: Where required by Thai law or lawful authority

4. Data Protection Measures

• Website data is transmitted over encrypted HTTPS connections
• Access to stored personal data is limited to workshop staff directly involved in service delivery
• Physical service records are kept in a locked workshop environment
• In the event of a data breach affecting your personal information, we will notify you within a reasonable timeframe

5. Cookies

Our website uses cookies to manage consent preferences, support basic functionality, and understand how visitors use the site. You can manage cookie preferences through the banner shown on your first visit, or at any time via our Cookie Policy page.

6. Your Rights

Under applicable Thai data protection law and international privacy standards, you have the following rights:

• Access: Request a copy of personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your data, subject to legal retention obligations
• Restriction: Ask us to limit how your data is processed in certain circumstances
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Withdraw any consent given at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You may also raise concerns with Thailand's Personal Data Protection Committee (PDPC) at www.pdpc.or.th.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

8. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently done so, please contact us and we will delete the data promptly.

9. Policy Updates

We may update this policy periodically. Material changes will be communicated via a notice on our website. Continued use of our site after changes are published constitutes acceptance of the updated policy.